This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
FAQ
Ordering and delivery
- Where is my order confirmation?
- How do I cancel my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start printing it. If you contact us straight away after ordering, via our contact page, we may be able to cancel your order before it’s printed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
All items are printed custom for you, once we receive your order. Please allow 5-7 days for item creation, and 3-5 days for shipping, in most cases.
If you haven't received your order in 14 days, please reach out.
What countries do you ship to?
We currently only ship to the United States. If you are interested in shipping items elsewhere, please reach out and we'll see if we can make it happen for you.
How much is shipping?
Shipping costs depend on the items you’ve ordered, based on weight and packaging requirements.
As a general rule, sweatshirts, shirts and hats are approximately $5, and glasses/coasters/flasks are approximately $10.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
You can absolutely return your item to us for a full refund, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
Because everything is custom made, we cannot offer exchanges.
How do I return an item?
Please contact us here. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return barcode by email.
You need to print this off and attach it to the packaging of the product when returning it.
We are not able to offer free return shipping at this time, as we are a micro store and all items are custom made.
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.